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My phone is not working and I’m abroad so what should I do?

Hanna25
Contributor
Contributor

‎27-07-2023 04:24 PM

 
0 Helpful
19 REPLIES 19
Katie_B
EE Community Support Team

‎27-07-2023 04:30 PM

Hello @Hanna25. 

Welcome to the community. 

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Katie

Hanna25
Contributor
Contributor

‎27-07-2023 04:40 PM

 
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Katie_B

‎27-07-2023 04:50 PM

@Hanna25  wrote:
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team

‎27-07-2023 05:00 PM

Thanks for confirming @Hanna25. 

Where abouts are you currently?

Katie

0 Helpful
Hanna25
Contributor
Contributor

‎27-07-2023 06:05 PM

Thank you Katie, for your reply.  I am in Paris at the moment and my phone was working perfectly when I came to Paris but yesterday and today my phone was not working at all and I haven’t even got any network. Also before I left the uk I informed EE that I was going to Paris and they said that they will charge me extra payment so why is my phone not working. Thank you. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Hanna25

‎27-07-2023 06:33 PM - edited ‎27-07-2023 07:14 PM

@Hanna25 : Please would you Reply to this thread rather than starting a new 1 each time?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-07-2023 06:35 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Hanna25
Contributor
Contributor
In response to XRaySpeX

‎27-07-2023 07:13 PM

Yes I am on contract and I am urgently need help as I can’t use my phone I can’t even call EE because I haven’t got any network.

0 Helpful
Leanne_T
EE Community Support Team
In response to Hanna25

‎28-07-2023 07:40 AM

Hi @Hanna25 

Do you have signal showing? 

What happens if you try and make a call? 

Have you manually searched for other networks in your phone settings and tried connecting?

Leanne.

0 Helpful