My i phone doesn’t allow any NHS 0800 numbers to call me.

PureTrashTalk · ‎12-10-2020

My iPhone won’t allow on NHS 0800 numbers to be connected to myself, they just ring out in there end.

I have checked my blocked number and even unblock all 0800 that I had block (none of where NHS numbers), but still can’t receive any calls...

it’s not just from one set NHS number is from various numbers from different parts of the country.

Scuddah · ‎05-03-2023

Hi Azlan,

The last step which the top tier of tech support did for me was to reset my network settings. When I was in hospital next time, I asked the nurses to do a test call to my current phone and as if by magic it actually worked … I can only assume that the reset worked. One thing to note is that my local hospital now called me from an 0300 number - im not sure if that changed between my previous failed attempt and the successful one, but it seems to work now!

Have to say, it still leaves me slightly nervous that there may still be calls I’m missing but til I get told otherwise I can only assume it has worked.

cheers,

g

View solution in original post

bristolian · ‎12-10-2020

HI @PureTrashTalk and welcome to the community!

Is this happening on all incoming calls to your phone, or just particular ones? Does your phone screen indicate the incoming call?

Have you checked for a Do-Not-Disturb being active?

PureTrashTalk · ‎12-10-2020

I don’t receive and notifications on the screen or does it divert to voice mail, I’ve been told it just rings out.
Also no do not disturb or call divert active or numbers blocked in my list of blocked numbers.

xxxxx xxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

bristolian · ‎12-10-2020

Are you able to make a test call from another phone to your phone, and observe (with your mobile phone directly in front of you) what happens?

This will help identify whether your phone has any problems receiving calls.

ibush · ‎20-01-2021

I have the same problem on my iPhone Max with a Vodafone contract. My wife's iPhone on EE gets calls without a problem.

Vodafone have been no help at all. Hope you have better luck.

Dkobyrne · ‎12-01-2022

I have the same problem with NHS unable to call me for surgery - big issue should not be happening - phone fine with other calls …

Leanne_T · ‎12-01-2022

Hi @Dkobyrne

Thanks for coming to the community.

What phone are you using?

Do you receive a missed call alert?

Thanks 🙂

Leanne.

Christine1959 · ‎16-02-2022

It just goes straight to answer phone

Christine1959 · ‎16-02-2022

My phone does not allow one 0800 number from my doctors only How do I fix it

James_B · ‎16-02-2022

Hi @Christine1959,

Welcome to the EE Community. 🙂

What type of phone are you using?

Can you receive calls from other numbers successfully?

James