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Mobile not receiving texts

ktjones
Investigator
Investigator

‎28-06-2022 03:46 PM

Hi, my mobile is receiving texts from EE numbers but not from other networks.

0 Helpful
31 REPLIES 31
ktjones
Investigator
Investigator
In response to Leanne_T

‎29-06-2022 02:25 PM

My colleague lives in B79 area and has been unable to receive texts since Monday but can receive calls.

 

I live in the RG20 area and can receive all texts but my signal is horrendous with some people saying they have been unable to call me.

 

Please can you check the B79 and RG20 area.

Thank you

0 Helpful
Leanne_T
EE Community Support Team
In response to ktjones

‎29-06-2022 03:50 PM

Hi @ktjones 

 

You can check for network issues on our EE Coverage & Network Status Checker.

 

If this is happening for you both in multiple areas and for more than one number, please get back in touch on 150. 

 

Leanne.

0 Helpful
ktjones
Investigator
Investigator
In response to Leanne_T

‎29-06-2022 03:54 PM

B79 there are not reported problems and this is where my colleague is receiving no texts.

 

We will not be calling customer services again to waste our time. we will probably be seeking another supplier

0 Helpful
Christopher_G
EE Community Support Team
In response to ktjones

‎29-06-2022 06:10 PM

I'm sorry to hear that, @ktjones.


You can report a problem without having to call on that status checker. That way our network team will investigate it. I would recommend your colleague, or anyone else who's having a problem in that area do the same.


Chris

0 Helpful
Rose171
Investigator
Investigator
In response to ktjones

‎21-08-2022 04:02 PM

I'm having same issue haven't received text from my partner who is on 02 but he can receive my messages I've checked coverage says good for my Samsung galaxy s10 phone  I work in community and getting alot of problems from my area manager when she text me only received messages from ee numbers 

0 Helpful
Rose171
Investigator
Investigator
In response to Leanne_T

‎21-08-2022 04:02 PM

Happening in Dy8 UK Been 4 days no text 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rose171

‎22-08-2022 08:04 AM

Hi @Rose171,

Welcome to the EE Community. 🙂

Have you recently changed your phone number or made any other changes to your account?

James

0 Helpful
Rose171
Investigator
Investigator
In response to ktjones

‎22-08-2022 09:21 AM

Been a ee customer now 4 yrs same number had phone 2 yrs. Update was done on Monday by ee in my area 

0 Helpful
Rose171
Investigator
Investigator
In response to James_B

‎22-08-2022 09:23 AM

No Bern with ee 4 yrs same number same phone for 2 yrs. EE did a update on Monday week today in my area dy8. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rose171

‎22-08-2022 10:38 AM

Hi @Rose171,

Please get in touch with Customer Care so our Technical Support Team can look into this issue for you.

They'll be happy to help. 🙂

James

0 Helpful