Mobile not receiving texts

ktjones · ‎28-06-2022

Hi, my mobile is receiving texts from EE numbers but not from other networks.

Northerner · ‎28-06-2022

Is this from a specific number or all numbers?

Are you on EE PAYG or pay monthly contract?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Christopher_G · ‎28-06-2022

Hi @ktjones

Welcome to the community.

How long have you had this problem? Are you in the UK?

Have you tried restarting your device?

Chris

ktjones · ‎29-06-2022

Thank you. Started on Monday and yes we are in the UK.

The mobile handset has been restarted

ktjones · ‎29-06-2022

The phone is on contract and is receiving texts from other EE numbers but not from other networks

Leanne_T · ‎29-06-2022

Hi @ktjones

Can you receive calls from these numbers?

Which model phone are you using?

Leanne 🙂

ktjones · ‎29-06-2022

Yes can receive calls, the model is Samsung Galaxy A3 (2017)

Leanne_T · ‎29-06-2022

Thanks @ktjones

Can you try clearing the cache and data for the messaging app, this will be within settings then applications.

If this does not work, please give us a call on 150 and the team will run through some troubleshooting with you 🙂

Leanne.

ktjones · ‎29-06-2022

My colleague has called EE but spoke to a very rude person who just kept repeating the text messages are not being received by EE. When my colleague asked what's the solution to that he said 'how can i give you a solution to something when there are no messages to see'

Leanne_T · ‎29-06-2022

Hi @ktjones

I am sorry to hear this.

Are you able to try your SIM card in another phone?

If you can try this and see if the texts are showing and let me know that would be great.

Leanne 🙂