Keeping UK number while travelling

simoncottell
Investigator
Investigator

I am 3 months in to travelling Australia and have transferred to payg before leaving the UK. I am using an Australian sim at present and was told that I needed to make calls from my uk sim to keep it active. I believed I had done this enough. 

 

When I attempt calls with UK number it now says number barred. 

 

I am still receiving texts and whatsapps with the  number. Can I reactivate it for calls? Really don't want to lose the number for my return to the UK! Please help

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I only left uk 3 months ago - October - so should be well within that
threshold.

If it won’t let me make a call will I need to call ee to reopen it?

Depends when you last made a chargeable action on the PAYG SIM while still in UK. How long in Oz doesn't tell us that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
simoncottell
Investigator
Investigator

Ah then it would be 16th October when I was last in the UK making a chargeable action. I was under the impression I could do that from Australia sorry! 

Leanne_T
EE Community Support Team

Hi @simoncottell 

Thanks for coming to the community. 

Please call us from another phone on +44 (0)7953 966 150 and the team will get the account looked into for you 🙂

Leanne.