Internet wont work in Tenerife

[Buncey2005]

Son can’t use internet in Spain 

[bristolian]

More questions than answers here!

Does your phone show coverage of any Spanish networks? Can you make & receive calls? Can you send & receive texts? Did you receive a welcome text message on first arrival in Spain? Have you been able to use mobile internet previously? Is this a PAYG or pay-monthly phone?

[XRaySpeX]

@Buncey2005 : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.