Internation dial tone when In UK

[Bradleyu280]

I’ve had two calls recently where the caller has advised they’ve had an international dial tone when calling me, making it look like I’m abroad.

I’ve been at home on both occasions connected to WiFi calling.

Any idea why this is happening?

[Bradleyu280]

It’s appears to only happen at home, I use WiFi calling because I have bad mobile signal.

[Katie_B]

Have you tried soft resetting your phone? @Bradleyu280. 

Katie.

[Bradleyu280]

I’ve done a network settings reset on my iPhone.

[Ade691]

I’ve had a few calls recently where i am  the uk and callers have advised me that they had an international dialling tone . Ad though Iam abroad . 
is this normal or is there a problem 

[Katie_B]

Thanks for confirming @Bradleyu280. 

The next step I would recommend would be speaking with our technical care team who can complete a full diagnostics. 

Please give them a call on 150. 

Katie 🙂

[James_B]

Hi @Ade691,

Welcome to the EE Community. 🙂

This shouldn't be happening if you're in the UK.

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

[Emmetz]

Hi,

I have called people too this week and it's happening to me. But strangley my boyfriend is on o2 and it's also happening to him. We are in West Yorkshire, but has been working in Manchester all week. 

It's so weird. 

Any ideas on what's going on, please?

Thank you

Emma

[JodieJodie]

This is happening to me today and I’m in Leeds, did you get to the bottom of it?

[Katie_B]

Hello @Emmetz & @JodieJodie. 

Welcome to the EE Community. 

Is your outbound dial tone the same or has this changed?

Katie 🙂

[Dannii_Danielle]

Hi,

I am also having the same problem. When people are calling me they are receiving an international ring tone.

I’m glad I’m not the only customer affected. I’ve reset, rebooted and still no joy.