Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Internation dial tone when In UK

Bradleyu280
Contributor
Contributor

‎06-12-2022 11:28 PM

I’ve had two calls recently where the caller has advised they’ve had an international dial tone when calling me, making it look like I’m abroad.

I’ve been at home on both occasions connected to WiFi calling.

Any idea why this is happening?

129 REPLIES 129
James_B
EE Community Manager
EE Community Manager
In response to Dannii_Danielle

‎09-12-2022 05:28 PM

Hi @Dannii_Danielle,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so our Technical Support Team can look into this issue for you.

They'll be happy to help.

James

0 Helpful
Emmetz
Investigator
Investigator
In response to Katie_B

‎09-12-2022 08:02 PM

Hi Katie,

Thank you for your quick reply. 

Its when I am calling people it rings them like they are abroad, when I know 100% they are not. 

Thank you

Emma

0 Helpful
Emmetz
Investigator
Investigator
In response to JodieJodie

‎09-12-2022 08:03 PM

I'm not far from there near Wakefield. Happening on EE and o2.

0 Helpful
Davidbuc91
Explorer

‎09-12-2022 08:44 PM

I have been having the same issue. When calling my partner who is also EE I sometimes get a international ring when calling. and a friend called me today said the same thing happend when calling. Does not happen all the time and only been happening the past couple days. Just wonder if the call will be charged at a international rate.

0 Helpful
Emmetz
Investigator
Investigator
In response to Davidbuc91

‎09-12-2022 09:02 PM

Hi David 😊 what network is your partner on? 

It's been happening to us since Monday. 

The weirdest part is there's not much about it on the Internet. It's been happening to other people we know too.

I hope we are not being charged extra for it.

0 Helpful
Davidbuc91
Explorer
In response to Emmetz

‎09-12-2022 10:37 PM

Hi, both of us are with EE.

Not sure if this is a problem with other networks or not. Here seems to be the only information online I have come across.

Unfortunately no explaination tho 😔

0 Helpful
Silverbackspur
Explorer
In response to Emmetz

‎10-12-2022 02:02 PM

This is happening to my phone too. Having lots of customers ask if I’m abroad. I am in West Yorkshire also. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Silverbackspur

‎10-12-2022 03:26 PM

I’ve had a few incoming calls and I was asked if I’m abroad because the caller heard the international dial tone.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Deb19751
Visitor

‎10-12-2022 09:51 PM

This is happening to me as well for the last week or so. I have reset everything as well.

0 Helpful
Jon_K
Former EE Employee
In response to Deb19751

‎11-12-2022 10:10 AM

Hi @Deb19751.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to assist you further.

Jon

0 Helpful