I was 'pushed' into moving back to EE when BT decided to close Plusnet down.
I was moved onto the same priced tariff, but with nothing like the same
live customer service that Plusnet used to offer.
When I started with EE again last summer (2023) getting to a live agent was
impossible.
I think what has happened is that just as Lyca, Ecotalk, 1P Mobile, Airwave
Smart Mobile, Anywhere SIM, Axis Telecom, CMLink, CT ExcelBiz, Delight
Mobile, Digital Phone, Econet Mobile, Ecotalk, Family Mobile, Go Mobile,
Lomo Mobile, Matrix Cellular, Natterbox, Now Mobile, Popit Mobile, Simple
Call Mobile, Talk Home Mobile, The Phone Co-Op, Telecom Plus, To The Moon,
Ubigi, and Vectone Mobile ALL use the EE Network, probably with little to
NO customer service, just web based customer service, so EE are charging
their own customers for a lower rate of service.
My best friends old business partner was headhunted to the Orange board
some years ago whilst Orange were associated with EE. His words were ....
Orange / EE simply churn through customers like lottery tickets, it's a
numbers game. They simply don't care about you and no matter what they say,
it's a lie. Shareholder profit & bottom line dividends achieved with
financial trickery.
Weak signals, jumping from Wifi calls to 4G calls when it likes,
international dial tones, other dial tones, EE staff baffled, lots more
dropped calls and for this new lower service, my charges now increase
annually. I understand that 1P Moblie offer an unlimited calling for £30 a
year!
Caveat Emptor !
