Increase Monthly Data Allowance

bdg0514
Contributor
Contributor

‎08-03-2024 08:19 PM

Hi ,

i seem to be getting mixed answers about this from different support people. I am currently on a SIM only Contract and  would like to upgrade to a full works plan. On the website it says my upgrade date is 12th March, but the lady I spoke to on the phone said that it is only to upgrade from sim to a device plan? The other support agent said that it is 100% ok to upgrade my sim plan on 12th march? Not sure which information is correct here so any advice/ help would be appreciated.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-03-2024 08:21 PM

@bdg0514  You can upgrade to another sim only plan if you choose to.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bdg0514
Contributor
Contributor
In response to Chris_B

‎08-03-2024 08:24 PM

Thanks for the super quick response. I wonder why the support rep said i can only upgrade to a device plan and not to a new sim plan?

0 Helpful