Hello @Ebonyellis ,
Welcome to the community,
Well why do you not do so? Are you on pay as you go? if so, you need to make sure that you have credit on your account.
Are you abroad and now cannot use your phone, as you did not activate and make a chargeable call or text in the `UK?
Need more information in order to help you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
