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Community Activity
Smart Wifi Pro extenders
New to EE. Swapped from BT which worked flawlessly, however I am struggling with issues and wondered if I am alone with this or whether these are common.I have a modern 3 story house with the SmartHub in the front lounge on left of house, with one ex...
Join the YouView research panel
Do you have an EE TV Box Pro, Mini or Apple TV device? If so, we want to hear from you. Join MyView, a YouView lead TV research panel, to share your thoughts on your EE TV experience. Take part in polls and surveys to be entered into a free monthly ...
Coverage in Wheatley
Update: 18 March 2025 Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley. We will continue to monitor per...
Sim
I have purchased a EE SIM card from Tesco, but the SIM card doesn’t seem to work ? I have put it in two different phones to try and get it started but nothing ? I purchased £10 credit to top up but can’t call and can’t use the number to get codes etc...
Billing
I need to discuss the charges of £472.88 which have been taken from our bank account
Download my bill
I am trying to download the bill from website and EE app. But I couldn't find out a bill from both of them. I subscribed a monthly plan. Please help to download the PDF file
Strange number in the EE app
Why all of a sudden am I seeing two phone numbers in my app immediately after logging in with a heading / prompt of “Choose a device?I’ve had the same number for close to 30 years, and I do not recognise the second number. I have had the app for at l...
No internet - 'good connection' according to you
All evening my internet has been down on mobile data - according to yourselves the connection has been good. I have restarted my device - checked updates - turned airplane on and off. Because of this I have missed important work related emails. I u...
ONT box in integral garage
I've got Openreach coming out in 10 days to install my FTTP. In an ideal world I would have the ONT fitted where the current BT master phone socket is in our kitchen but it won't fit in that space. The current copper line comes in through the garage...
Resolved! Smart benefits question
Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...
