Plan details

xerxestm · ‎11-10-2023

I can't find anything on the EE website that confirms the details of my calling plan, i.e. what numbers are chargeable and not included in my monthly allowance. Can anyone point me this?

Also, is it possible to stop unanswered calls going to voicemail?

XRaySpeX · ‎11-10-2023

Your calls allowance includes :

UK landlines starting 01, 02 and 03. Beware some 01, 02 and 03 numbers are not UK, like Isle of Man.
UK mobiles starting 07. Beware some 07 numbers are not UK or are special services.
Freephone 0800 and 0808.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Schockwave · ‎11-10-2023

@xerxestm , if you do not want unanswered calls going to voicemail, text VM Off too 150 and here is all the information:

https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-voicemail

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎11-10-2023

@XRaySpeX wrote:

Your calls allowance includes :

Freephone 0800 and 0808.

These calls are free of charge from any UK phone, whether it has an allowance or not.

There is a list of all the excluded numbers in the pay-monthly price guide - here

XRaySpeX · ‎11-10-2023

@bristolian : Very true!

* Freephone 0800 and 0808 are free to everybody regardless of allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

xerxestm · ‎11-10-2023

Thanks everyone.

XRaySpeX · ‎11-10-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)