I need to know why I can’t access the internet when abroad apart from the hotel

Des211
Investigator
Investigator

‎19-09-2023 04:18 PM

 
0 Helpful
5 REPLIES 5
Des211
Investigator
Investigator
In response to Katie_B

‎19-09-2023 04:21 PM

 
0 Helpful
Des211
Investigator
Investigator

‎19-09-2023 04:22 PM

 
0 Helpful
Katie_B
EE Community Support Team

‎19-09-2023 04:28 PM

Hi @Des211 

Thanks for coming here. 

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

Where abouts currently are you?

Katie

0 Helpful
Des211
Investigator
Investigator
In response to Katie_B

‎19-09-2023 05:34 PM

Yes

0 Helpful
Katie_B
EE Community Support Team
In response to Des211

‎19-09-2023 06:10 PM

Thanks for confirming @Des211. 

Does your phone connect to a local network?

Katie

0 Helpful