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I cant access my calls or sms whilst im abroad

kandaee
Visitor

‎19-09-2023 08:13 PM

Hi,

I have landed in the US and I did not activate my roaming before I left. I have managed to activate my data roaming using Wi-Fi and the EE app, but I still cannot receive/send calls and text messages. 

When I usually land in another country, I always get an SMS message from EE saying I've arrived in country XX and what the options are, but this time I did not get that message. I flew to the US this time with another EE customer and he had received that 

I can't contact EE using 150, and there seems to be no one I can email. I urgently need to access my SMS as I need to confirm my identity via many apps. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎19-09-2023 09:30 PM

Hi @kandaee 

You can contact EE via Skype on wifi with the number in my signature. They will be available UK time. 

You can also use live chat here: 

https://ee.co.uk/contact-ee/account-billing/mobile-phone

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎19-09-2023 09:33 PM

Data roaming simply means using mobile data whilst roaming, in the same vein as voice-roaming is making calls whilst roaming.

If you've travelled abroad without enabling roaming, then you won't get a mobile network connection which will prevent calls, texts and mobile data.

What do you mean by activating data roaming using WiFi? If you are abroad and need to activate roaming, you can only do so by contacting EE CS from another means.