I have not signal on my phone

[egomiba]

Hello, I have an issue with my pay us you go sim card and I have not signal so I can not call or even receive calls/messages

I had the same issue before and I used the chat to fix it, but the chat is not availed anymore and I need to recover my number as it is linked to UK VISA

I am currently in Spain so to go any shop or call is not an option as my phone number is not working

Could Someone can help, please? Thanks 🙂 

[Chris_B]

@egomiba  When did you last use the SIM card ?   Live chat isn’t available to PAYG customers so I don’t know how you managed this before

[Schockwave]

Hello @egomiba ,

Welcome to the community,

Did you first use your SIM card in the UK to make a chargeable call or text? If not, then you will have to wait until you return to the UK, as it first needs activating here in the UK and make a chargeable call or text.

Chat is only for contract customers.

[egomiba]

Thanks for the reply.

I used to have contract before but I am not sure If I was using PAYG when it happened before or not.. I just got help from the chat and it worked.

I think the last time I used it was last Christmas but I am not sure.. I still have some credit on it and looks like I have signal but I can not call.

[egomiba]

Thanks for the reply.

I think I have owner this phone number with EE for over 8 years now.. it was contract and it is PAYG now..
I will be in UK next month but I will need to fix it before I will fly.

Thanks

[Schockwave]

@egomiba , take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

[egomiba]

Hello, looks like got into hibernation I will try to call from skype.

Thanks for the help

[Schockwave]

@egomiba , you are welcome glad to help, hope you get it sorted ok, please let us know.

[egomiba]

Amazing, I called using skype and it worked.

My phone number is back again, thanks so much

[Schockwave]

@egomiba , glad you got it sorted , thank you for coming back and letting us know, enjoy Spain, went there two years running for summer holidays with my parents and siblings many years ago now.