06-10-2023 09:01 AM
I need phone coverage I have just landed in Dubai
06-10-2023 09:02 AM
Can I set up roaming international roaming whike I am here
06-10-2023 09:05 AM
06-10-2023 09:08 AM
06-10-2023 09:11 AM
Hi @frances18
If you have a pay monthly account, did you text ROAMING to 150 before leaving the UK to make sure the account was fully set up for roaming?
Leanne.
06-10-2023 09:20 AM
Yes
06-10-2023 09:20 AM
No
06-10-2023 09:45 AM
Hi @frances18
In this case, please call us from any other phone or using a calling app and the team can make sure everything is set up for you at our end.
Full contact details can be found here - Contact EE
Thanks 🙂
Leanne.
06-10-2023 12:00 PM
In a post further up this thread, Leanne asked whether the OP had setup roaming before leaving the UK. The OP subsequently replied once to say "yes" and again to say "no".
The answer to this is fundamental to why your phone won't work abroad - if you have not, then you need to contact EE CS to request roaming is enabled.
If the "yes" answer was correct, then trying to connect to other available networks manually should eventually work - at which point auto-selection can be re-enabled.
06-10-2023 08:56 PM
Just follow the "in response to"s.