Hi mardusj,
We’re having the same problem here in Yorkshire. Last month BT spoke with us about changing our sims onto EE sims, we’re told that BT were hoping to move all sim customers over anyway by 2025 and that both run on the EE network so it would be no different re- coverage but they could give us a better deal. We were told in March “we’ll send you the 3 new sims, wait until you device says no signal then put them in”. Only 2 if the sims arrived so I got in touch with EE (another lengthy call), another sim arrived the next day. We waited and waited for our phones to say “no service” as we’d been told to, but to no avail. I made another phone call, followed by more, and after money being taken out of the bank for no service whatsoever I called BT / EE again. I insisted the monies be repaid and that I expect the monthly payment to come out of my bank in advance from when our sims go live. Finally we were told to put them in on 5/4/2023, which we did. Since then my husbands phone is mostly unable to call anyone, he occasionally gets through and even then the conversation sounds all glitchy and broken up.
we tried the other sims in my husbands phone, whilst talking to EE and it was decided that my husbands sim was faulty, so another sim was sent out. Hey ho, we could talk to each other ok but my husband still wasn’t getting a strong enough signal to be able to get in touch with our house cameras or Alexa to turn things on and off, yet with the BT sims we had no problems even though they were on the same network. My husband is disabled and also recovering from a heart attack so it’s very important that we have contact all the time, we’ve told EE this, been passed from different people again, one girl told me if you have any problems here’s my email address, I’ve sent 2 emails to her but no reply came. Finally after more contact with EE I got to speak with a guy who asked us to try all sorts, phones off then back on, go into settings and reset our network settings, turn Wi-Fi off and do speed tests through Ookla, of which we’ve now done loads as they had to be done every hour, those were quite pathetic so asked to do them again from a different area, which we did ready for the promised call back Thursday, the callback never came so still in the same situation ggrrrrr
