The EE Community

EE Smart Hub Pro - DDNS broken after latest firmware update?

Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS sits at connecting constantly and doesnt update. Anyone else experiencing the same issue...

Charity phone number for whatsapp business

We are a small charity that want to use whatsapp business for our volunteer community but we need a phone number as we don’t want to share our personal phone number. Does EE do any charity sims? Thank you 

Compensation

I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed.  I was given the 19th of May as a start date and told I would receive £6.24 per day  compensation, as EE are part of the Ofcom Aut...

EE tv remote lost

Hi people. I wonder if anyone has had this issue and been able to resolve it.  My toddler has somehow managed to lose the remote control for the TV box. I know you can use the app to control it, but the problem is that it appears to be necessary to h...

Son broke phone screen before paid anything

Hi, I bought my son a phone for his birthday, on contract. Id not even set it up or anything, not even out of the box. He got it out, he's autistic so does take things sometimes. He's shattered the screen, I got insurance with the contract. I haven't...

Service

EE cancelled service on me

Hi all. Has anyone else had the following problem? I recently received an email telling me to return all my EE broadband kit, and received the envelopes to do it. I did not request to cancel any services, and our bill payments are all up to date by d...

When does flex pay on device have shut down due to bereavement finish