How long does it take for an upgrading tariff to connect to 5G

Fatboy71 · ‎21-10-2023

Hello.

A quick question that I wondered if someone could answer for me please?

I am in the process of looking at upgrading my current plan (which I have had since 2017). This plan only gives me 4G coverage. I know that 5G coverage is available in my area as a friend of mine is on EE and gets 5G on his iPhone 15 Pro.

I was wondering, if I upgrade my present plan to one of the current ones (which are 5G) how long does it take for my account to reflect this change, and then connect me on 5G ?

Thanks.

Chris_B · ‎21-10-2023

Hi @Fatboy71 . if you’re going in Sim only then it literally can be within 24 hours. Obviously 5G device is required 😆. I’ve done upgrades and it’s literally changed within a few minutes

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎21-10-2023

Hi @Fatboy71 . if you’re going in Sim only then it literally can be within 24 hours. Obviously 5G device is required 😆. I’ve done upgrades and it’s literally changed within a few minutes

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Fatboy71 · ‎21-10-2023

Hi @Chris_B

It would be upgrading a sim only plan to a sim only plan. I have a 5G device 😉

Thanks for the help, much appreciated.

bristolian · ‎21-10-2023

You will get access to 5G services as soon as you have a 5G-phone on a 5G-plan, in a 5G-coverage area.

Plan changes are normally done immediately if you request them by phone, and are often active before you even terminate the call.

Fatboy71 · ‎21-10-2023

@bristolian Thanks for the help.

I would be doing the upgrade online via My EE.