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phone upgrade using esim but can't get it to connect so have no phone access any

Tim211
Explorer

‎03-02-2024 04:22 AM

 
0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎03-02-2024 09:09 AM

Hi @Tim211,

Welcome to the EE Community. 🙂

Did you transfer an existing eSIM from your old phone when setting up your new one?

James

Tim211
Explorer
In response to James_B

‎03-02-2024 11:01 PM

Hi James

Thank you - yes I did, now told to turn the phone off with sim inside for 24 hours, which I’m very sceptical about.
0 Helpful
James_B
EE Community Support Team
In response to Tim211

‎04-02-2024 08:03 AM

Hi @Tim211,

It can take up to 24 hours to activate a new SIM, but you don't need to leave your phone switched off.

James