iPhone 15 pro sim activation

[JOHNJOENI]

Received my new iPhone 15 Pro and did the transfer from my iPhone 14 pro. 

On receiving phone call I assumed that my E.sim had transferred to as the call rang on both devices.

So i reset the iPhone 14 pro. and then discovered i had no network on the iPhone 15

tried to download new Esim but  was unable to receive the activation code .

EE help said they could activate the Esim over the air, but I would have to wait 24 hours for it to work. They tried this twice (48hrs).

They then sent me a physical new sim which still isnt working... Could it be the iPhone, which I have reset and replaced the new sim several times.

Any ideas appreciated

[James_B]

Hi @JOHNJOENI,

Our Customer Care Team will be happy to check the status of your SIM if you get in touch.

James

[JOHNJOENI]

Thanks James
Going to local EE shop this morning and hopefully get it sorted
Appreciate your reply
Regards
*John *

[James_B]

No problem, @JOHNJOENI 

Please let us know how you get on.

James

[JOHNJOENI]

Will do James 

Thanks

[JOHNJOENI · Accepted solution]

EE shop ( Pedro)had the phone up and running in 10 minutes 

Result after 5 days of nothing 

[James_B]

That's great, @JOHNJOENI 🙂

Thanks for letting me know.

James