How do I obtain WiFi Calling?

brissle
Investigator
Investigator

Hello,

I would be grateful for some advice.

I'm not very technical.

I am with Lebara who use the ee network, I understand.

I have a Realme Pro phone which has up-to-date software.

I am staying in an area with virtually no mobile signal, but I have access to very good WiFi.

The owners of the campsite say everyone uses WiFi calling, but I cannot find how to activate this on my phone.  I have followed all the instructions to set this up, but the option to switch on WiFi calling does not appear on my phone.  I cannot call Lebara to ask for help because I have no signal and their live chat option is not working.

What do I do, please?

1 SOLUTION

Accepted Solutions
brissle
Investigator
Investigator

Thanks Bristolian, problem solved.

I followed the link and used the Lebara Chat service which was working this morning and they have resolved the matter.

It seems I DO have WiFi calling but the number I tried to call doesn't.  So the problem was theirs, not mine.

It just so happens that on my phone, there is no actual option to activate WiFi calling - it's done automatically by Lebara for any customer with a compatible phone.

Thanks again.

View solution in original post

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @brissle 

The service is only available to EE customers with compatible handsets. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
brissle
Investigator
Investigator

Ah, OK it must be my misunderstanding - the Lebara website implies that I can have WiFi calling.

Northerner
EE Community Star
EE Community Star

Hi @brissle 

If your phone isn't compatible it won't work. 

If you have followed the instructions and it doesn't work then it's your account or device. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

@brissle wrote:

I am with Lebara who use the ee network, I understand.


Lebara are an MVNO who use Vodafone for radio coverage, but offer their own products & services.

Irrespective of whether VF or EE provide their coverage, it is Lebara who are your customer-service point of contact, not the host operator.

https://www.lebara.co.uk/en/help/contact-us.html should be your next point of contact.

brissle
Investigator
Investigator

Thanks Bristolian, problem solved.

I followed the link and used the Lebara Chat service which was working this morning and they have resolved the matter.

It seems I DO have WiFi calling but the number I tried to call doesn't.  So the problem was theirs, not mine.

It just so happens that on my phone, there is no actual option to activate WiFi calling - it's done automatically by Lebara for any customer with a compatible phone.

Thanks again.

XRaySpeX
EE Community Star
EE Community Star

The person at the other end doesn't need to be on WiFi Calling for you to use WiFi Calling. They just need a signal 1 way or another.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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