150 text problem

[Spikeymaria]

When I send a text saying ba for balance to 150 I get a reply saying sorry this service is temporarily unavailable 

[Schockwave]

@Spikeymaria , try balance to 150, if that does not work try BA in capital letters.

[bristolian]

The command for your balance is either AL or BALANCE

https://ee.co.uk/help/mobile/manage-use/pay-monthly/text-service-for-pay-monthly

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/get-help-by-texting-150-on-pay-as-you-go-or-fl... 

[XRaySpeX]

or BA or ALLOWANCE.

[Spikeymaria]

Tried the ba in capitals didn’t work 

[Debbie_G]

Hi @Spikeymaria 

Thanks for coming to the community 😃

Have you been able to text ALLOWANCE to 150?
Are you able to call through to 150?

Debbie 😃

[Spikeymaria]

I sent that to 150 and got the reply of sorry this service is temporarily unavailable 

[Leanne_T]

Hi @Spikeymaria 

Thanks for coming back to us and trying this. 

Are you able to text all other numbers from the phone? 

What happens if you call 150? 

Leanne 🙂

[Spikeymaria]

I can text them n rung 150 but if I send a text saying ba for balance I get the reply saying sorry this service is temporarily unavailable 

[Leanne_T · Accepted solution]

Thanks for the extra details @Spikeymaria 

In this case, please call us on 150 and the team can get this looked into for you to see why the text messages to 150 are not working. 

Let me know how you get on 🙂

Leanne.