How can I opt out of EE unsolicited text messages?

milonic
Explorer

‎09-04-2024 09:25 AM

I keep getting messages about EE services like broadband and gaming etc.

I have opted out but they keep coming, usually when I'm right in the middle of doing something important that needs no interuptions.

How do I make it stop?

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4 REPLIES 4
Leanne_T
EE Community Support Team

‎09-04-2024 11:44 AM

Hi @milonic 

Thanks for coming to the community. 

To get your account looked into to check your marketing preferences, please call us on 150 and the team will be happy to help. 

Thanks 🙂

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎09-04-2024 12:54 PM

Try texting STOP to 2040.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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milonic
Explorer
In response to XRaySpeX

‎09-04-2024 12:58 PM - edited ‎09-04-2024 12:58 PM

I've been doing that since last October, it just doesn't work.

When I text STOP to 2040 I get an immediate response from EE saying it will stop and to wait 30 days but the messages continue.

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Leanne_T
EE Community Support Team
In response to milonic

‎09-04-2024 01:10 PM

Hi @milonic 

Please give us a call on 150 and the team will get this looked into for you. 

Leanne 🙂

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