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Wifi calling not working

aaronwilkins12
Investigator
Investigator

Hi, 

My WiFi calling has recently stopped working and I don't know why.

I live alone and use no other devices, so cannot test if it's my mobile or the router/Internet itself causing the issues. 

Is there an outage of some kind that's causing this? I don't have any EE signal in my area so it's definitely not trying to connect to the network. 

Thanks in advance!

Aaron

6 REPLIES 6
aaronwilkins12
Investigator
Investigator

Hi, 

Did you ever find out what y caused the WiFi calling to stop working? 

I have an issue with mine now 😔

Best wishes, 

Aaron 

Northerner
Grand Master
Grand Master

Gi @aaronwilkins12 

What device do you have and have you tried restarting it. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Hi,

I have a Google Pixel 5. Yes I've tried restarting.
Leanne_T
EE Community Support Team

Hi there @aaronwilkins12 

Thanks for coming here. 

Do you have any other mobile device using WiFi Calling on the same WiFi network? 

Have you tried forgetting the WiFi network in the phone settings and trying to connect again entering the password when prompted? 

Leanne 🙂

Hi Leanne,

I think that's worked!

Thank you so much ☺️

Aaron
Leanne_T
EE Community Support Team

Great news @aaronwilkins12 

Thanks for letting me know 🙂

Leanne.