Help with understanding Data Access Report (may need further investigation)

lexluthor77 · ‎28-04-2025

Hi,

Hope everyone is well. Can anyone help with the Data Access Report I received.

The majority of calls listed are MOC but there are duplicate calls to mobile numbers which show for e.g.

24/01/2025 (Call Started) 11:38:18 24/01/2025 (Call Ended) 11:38:24 44xxMyNumber 44xxMobileNumbercalled PSTNT 00:00:06
24/01/2025 (Call Started) 11:38:18 24/01/2025 (Call Ended) 11:38:23 44xxMynumber 44xxMobileNumbercalled MOC 00:00:05

The calls which appear to be duplicated are all UK Mobile Numbers and some are on the EE Network.

I have had problems with people saying they have called but I have had no notification of them calling and also texts not arriving or being delivered.

If you need anymore info please ask.

Northerner · ‎28-04-2025

Hi @lexluthor77

Did you port your number across to EE?.

Are you on EE PAYG or pay monthly contract.

What device do you have. Is it set up for EE.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎28-04-2025

What are the 1st 6 digits of the called numbers?

You mention you have had incoming calls & texts you've not received but a DSAR will not include details of any incoming calls & texts unless you paid for them.

What is "MOC" & "PSTNT "?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎28-04-2025

@XRaySpeX wrote:

What is "MOC" & "PSTNT "?

In engineering terms, MOC = Mobile Originating Call. PSTNT = Public Switched Telephone Network Terminated.

XRaySpeX · ‎28-04-2025

Very helpful 😜! Were we expected to know that? I certainly didn't and don't expect to remember those arcane terms.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

lexluthor77 · ‎30-04-2025

Hi,

Many thanks for getting back to me.

I'm using an Iphone 14 Pro Max, its a Pay Monthly Contract and the number wasn't ported, its been the same number I have had for 28 years.

I have had problems with my Apple Device's and even had one which even Apple said was condemned because it had Malware which not even a factory reset, DFU would clear.

It's just weird that the calls for these numbers show as a call both being made by the Mobile Network and Landline at the same time.

lexluthor77 · ‎30-04-2025

Hi,

Thanks for getting back to me.

On the DSAR I received it showed the Incoming Calls which were being forwarded to my Voice Mail. It was very weird because the second DSAR I received for the same period did not show these.

The calls were a mix of numbers I knew and then others which I had no clue about.

The MOC and PSNT are basically Mobile Network and Landline Network. So what's odd is that for some numbers on the report it shows a Mobile Connection and Landline Connection at the same time.