Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

[Gemm2]

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Alex_M]

Hi @Gemm2,

Upgrading shouldn't affect your network unless you are also being sent a new sim card. What did you upgrade to/from?

I'd first recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

https://coverage.ee.co.uk/coverage/ee

P.S. Please refrain from posting personal information (full name) on the community forum for your own safety 😊

Thanks,
Alex

[Gemm2]

From Samsung 20 fE too the Samsung galaxy s23 ultra no network  service 

[Alex_M]

Did you do the network check? What was the result?

It could just be that EE have sent you a new sim - so if one does arrive, please put it into your new phone and you should have service as normal.

Thanks,
Alex

[bristolian]

A replacement SIM will often be supplied with upgrade phones incase there's a problem with your current SIM or it doesn't fit your new phone.

If your existing SIM works and fits your new phone, use it. No need to cause issues by unnecessarily changing SIM.

[Leanne_T]

Hi @Gemm2 

Thanks for coming here. 

Are you using the new SIM card or your existing SIM? 

Speak soon 🙂

Leanne.

[Gemm2]

Same sim card

[Leanne_T]

Thanks @Gemm2 

Can you try the SIM in the old phone, does signal show? 

Leanne 🙂