The EE Community

Port forward not working with EE smart hub

I just installed the EE smart hub. I'm having lots of problems when I copied port forward rules from the previous router. Most rules were not working. I could not figure out the be pattern. e.g. 9480-9499  udp/tcp worked fine while 5190-5199 udp did ...

BUG souscription

Hello,I bought a prepaid SIM card for work, but I haven’t been able to activate a plan. My mobile data still shows 0/0, and I can’t send any texts—not even to 150 or the other numbers provided by EE. When I try to send a message, it says “Not deliver...

Day 2 of trying to get an answer... any answer...

Hi,This is the second day I have been trying to find out what is going on in our Area (a small village in North Yorkshire, just outside Middlesbrough) - as of around 11am yesterday (06/05) the EE signal is down to zero, if outdoors you get a bit of m...

I want to take the phone in installments but I don't want a new card because I a

I am your customer and I have a SIM card from you and I want to take a phone in installments.

How do I use my credit to top up data only sim? I can't use the text service

Tado Internet Bridge won't connect to EE Router

Hi All.I've just changed my internet provider to EE. I was struggling to connect the Tado Internet Bridge to the EE Router i.e. No power, No LED's lite on the bridge.I read other people's suggestions & ordered a TP-Link LS1005G 5 port switch from EE ...

Fibre broadband

I pay for it but I don't think I have it at home 

Two signal bars at the top right of the phone

hi I’ve just switched to EE and there’s two reception bars at the top of my phone is one for phone reception and one for 4/5g reception??if anyone knows anything I’d like to know as at the moment I can’t make an out going call 

Unable to make calls abroad with full works plan

I have a full works plan but have been unable to make outgoing calls in Australia (included in zone 1 roaming). I have data, have been able to send and receive texts, search online using data but when attempting to call 150 or any other calls, there ...

EE Contract Ended few months ago; but still have access to Netflix

Hi, I’ve ended my EE contract a few months ago, but it is only now I realised that my Netflix Smart Benefit still works.How do I get rid of this?