Fraud

[jonmarcjenkins]

Somebody opened an phone account in my name at an address I have not lived at for over 7 years. EE/ BT then  referred it to a debt collection agency who after some  correspondence seem to be fairly satisfied it is Fraud. I have reported it to Action Fraud and have a reference.

The bank acount used to open the account was apparently based in Switzerland but   EE/BT have still registered a default on my credit file.

Im getting nowhere trying to resolve this

I see a lot of people on here with similar stories , maybe its time for some sort of class action?

[Northerner]

Hi @jonmarcjenkins 

Have you made a request via the credit agency to correct your file?

Thanks 

[jonmarcjenkins]

Hi Northerner 

Yes I have , thanks

[Northerner]

@jonmarcjenkins 

Job done then. You should have this debt removed as long as everything is verified. 

Thanks 

[James_B]

Hi @jonmarcjenkins,

Welcome to the EE Community.

I'm sorry to hear you have been a victim if identity fraud.

It sounds like you have taken all the correct steps to resolve this but don't hesitate to get in touch with Customer Care if you have any questions regarding the account.

James