Ee bad customer service

Shaksee · ‎20-10-2023

Ee have given me a sim that doesn't work and they have also charged me, now I have no way to contact them and their customer service is not emailing me back, shame on them.

bristolian · ‎20-10-2023

What was the reason for getting a new SIM?

Can you explain your basis for saying it doesn't work?

XRaySpeX · ‎20-10-2023

@Shaksee : CS have no email contact.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Shaksee · ‎20-10-2023

To make phone calls and text obviously.

Shaksee · ‎20-10-2023

Yes they do. If they don't then that's a bigger joke because they have sent
me a sim that doesn't work so how on earth am I meant to contact them.

XRaySpeX · ‎20-10-2023

They don't reply to emails cuz their email addy is only for replying to their initiated emails.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎20-10-2023

What was the reason for getting a new SIM? Was this a lost/stolen replacement? Was this a new connection?

Can you explain your basis for saying it doesn't work? What are the symptoms you have?

EE can be contacted on 0800 0798586 from any working phone.