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EU ROAMING and Spend Cap

MoF1
Visitor

I just want to clarify my situation. I’m going abroad (in the EU), my phone is set up for roaming and I have a £0 spend cap. I’m aware it’s £2.29 per day for EU roaming and I want to use this. However, will my £0 spend cap prevent me from using roaming abroad. 

13 REPLIES 13
bristolian
EE Community Star
EE Community Star

Your phone will still be able to "roam" in the strict sense - of connecting to a foreign network. It will be able to receive texts which is free globally.

Any usage which is chargeable and/or triggers the daily charge, will not work with a £0 spend cap - this means sending text messages or any received or dialled call.

You will need to increase your spend cap in order to use your phone abroad.

XRaySpeX
EE Community Star
EE Community Star

Yes, your £0 spend cap will prevent any roaming other than receiving texts.

You should bump up your spend cap to accommodate the £2.29 daily charge for as many days as you'll be away  if you want to roam fully.

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Hi team 

would this be the same for the business / world daily passport for a business account number ,  can’t see this on the terms . Would a £0 spend cap stop these trigger charges too , thank you. 

Katie_B
EE Community Support Team

Hello @Jojowilljo

Are you on a business connected, full works or all rounder plan?

If you have a spend cap on your account you will not be able to purchase add-ons outside of your allowance. 

Katie

Just asking in general for someone , on a bus account and if has the business passport or worlds can the spend be added to stop the line spending more the next day when triggers the charge , they are trying to see what network can offer the best protection for expensive usage

Thank you
Katie_B
EE Community Support Team

Hi @Jojowilljo

There is no way for the account to only allow the charges for the roaming add-on. 

I would recommend allowing a spend cap that would cover the cost of the roaming add-on for the duration of the trip. 

Katie 🙂

Hi sorry that’s not what I am asking ,

If I have a spend cap of say £20 and your world pass port is charged at £10.56 per day , will I be stopped as it’s in the spend cap terms or is it not I the spend cap Thanks


Jo
Katie_B
EE Community Support Team

Sorry @Jojowilljo

You will be able to purchase the world pass for £10.56 one time per billing month if you have a £20 spend cap. 

Katie

Thank you so will the spend cap stop me from spending any more then the £20 , will it cap me ,or will it now cap me ? and if it does will I need to up the spend cap ?

Can you explain how it works

Thank you
Jo