EU ROAMING and Spend Cap

[MoF1]

I just want to clarify my situation. I’m going abroad (in the EU), my phone is set up for roaming and I have a £0 spend cap. I’m aware it’s £2.29 per day for EU roaming and I want to use this. However, will my £0 spend cap prevent me from using roaming abroad. 

[bristolian]

Your phone will still be able to "roam" in the strict sense - of connecting to a foreign network. It will be able to receive texts which is free globally.

Any usage which is chargeable and/or triggers the daily charge, will not work with a £0 spend cap - this means sending text messages or any received or dialled call.

You will need to increase your spend cap in order to use your phone abroad.

[XRaySpeX]

Yes, your £0 spend cap will prevent any roaming other than receiving texts.

You should bump up your spend cap to accommodate the £2.29 daily charge for as many days as you'll be away  if you want to roam fully.

[Jojowilljo]

Hi team 

would this be the same for the business / world daily passport for a business account number ,  can’t see this on the terms . Would a £0 spend cap stop these trigger charges too , thank you. 

[Katie_B]

Hello @Jojowilljo. 

Are you on a business connected, full works or all rounder plan?

If you have a spend cap on your account you will not be able to purchase add-ons outside of your allowance. 

Katie

[Jojowilljo]

Just asking in general for someone , on a bus account and if has the business passport or worlds can the spend be added to stop the line spending more the next day when triggers the charge , they are trying to see what network can offer the best protection for expensive usage

Thank you

[Katie_B]

Hi @Jojowilljo. 

There is no way for the account to only allow the charges for the roaming add-on. 

I would recommend allowing a spend cap that would cover the cost of the roaming add-on for the duration of the trip. 

Katie 🙂

[Jojowilljo]

Hi sorry that’s not what I am asking ,

If I have a spend cap of say £20 and your world pass port is charged at £10.56 per day , will I be stopped as it’s in the spend cap terms or is it not I the spend cap Thanks


Jo

[Katie_B]

Sorry @Jojowilljo. 

You will be able to purchase the world pass for £10.56 one time per billing month if you have a £20 spend cap. 

Katie

[Jojowilljo]

Thank you so will the spend cap stop me from spending any more then the £20 , will it cap me ,or will it now cap me ? and if it does will I need to up the spend cap ?

Can you explain how it works

Thank you
Jo