EE WiFi-Auto not working on the underground

chrislam
Visitor

‎25-10-2023 01:08 PM

Hello,

I am a pay as you go customer. I top up my account £9 every month for renewing my iPhone 12 mini's mobile service. I followed the instruction about connecting WiFi on the underground from a EE help page but still not working. Could anyone please help?

Thanks in advance,

Chris

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎25-10-2023 03:21 PM

Hi @chrislam 

Thanks for coming here. 

Is your iPhone software up to date? 

Has this worked previously for you? 

Leanne 🙂

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Hc98
Visitor
In response to Leanne_T

‎28-10-2023 10:47 AM

Hi Leanne

I am as well a pay as you go customer using iPhone 15 pro, everything is up to date, but still unable to connect to the wifi. What can I do?

Helen

0 Helpful
Katie_B
EE Community Support Team
In response to Hc98

‎28-10-2023 12:04 PM

Hello @Hc98. 

Have you topped up at least £5 in the last 30 days?

If yes, please give us a call on 150 so our technical care team can look into this further. 

Katie

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