Wi-Fi on London Underground connected but not working

[michaelamherst]

I recently rejoined EE. Today I was on the underground and at every station my iPhone connected to EE auto Wi-Fi but the connection never worked - nothing would load or work and eventually any webpage would say there was no internet connection. There isn’t the option to forget the network but I turned Wi-Fi on and off and switched off auto-join but none worked. 

I was with EE previously only a few months ago. Might that be the issue and I need to reset my settings? 

[Katie_B]

Hi @michaelamherst. 

Welcome to the community. 

Does this happen in multiple areas? sometimes there could be something interfering with the WiFi signal. 

Katie

[Northerner]

Hi @Katie_B 

I was in London last week and can confirm it does not work. Followed the instructions as per EE guide. 

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

I will be down again next week. I forgot to report this last week. 

There is definitely something wrong with the authentication. 

Thanks 

[Katie_B]

Afternoon @Northerner. 

Thanks for letting us know. 

Are you presented with any form of error message?

Katie

[Northerner]

Hi @Katie_B 

It said something about authentication failure. 

As you know I'm a EE pay monthly customer. I've double checked my settings. This was at kings cross to bank tube and back. 

It previously worked (last year) just great. 

Thanks 

[Katie_B]

Thanks for letting us know @Northerner. 

I will see if I can find any info on this. 

Additionally, we would recommend customers reporting this to our technical care team. 

Katie

[michaelamherst]

Sorry for slow reply - yes it was happening in every station

[foobar]

I can 100% confirm EE WifiAuto connects just fine, it even receives an IP address and a couple of DNS servers via DHCP, and then absolutely nothing else works - no website loads.

Wifi calling works though.

The only reason this is not news is that nobody cares about WiFi in the tube anyway: it doesn't work between stations so it was just a gimmick even when it wasn't broken

[isaaccummins]

I can also confirm the same. Connected at about 15-20 stations this morning. Same on the way home. Connects but without Internet. As previous post IP address assigned too. This is for about two weeks now. Very irritating.

[foobar]

Still happening.

What a botch job.