Wi-Fi on London Underground connected but not working

michaelamherst · ‎01-06-2023

I recently rejoined EE. Today I was on the underground and at every station my iPhone connected to EE auto Wi-Fi but the connection never worked - nothing would load or work and eventually any webpage would say there was no internet connection. There isn’t the option to forget the network but I turned Wi-Fi on and off and switched off auto-join but none worked.

I was with EE previously only a few months ago. Might that be the issue and I need to reset my settings?

Katie_B · ‎01-06-2023

Hi @michaelamherst.

Welcome to the community.

Does this happen in multiple areas? sometimes there could be something interfering with the WiFi signal.

Katie

Northerner · ‎01-06-2023

Hi @Katie_B

I was in London last week and can confirm it does not work. Followed the instructions as per EE guide.

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

I will be down again next week. I forgot to report this last week.

There is definitely something wrong with the authentication.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Katie_B · ‎01-06-2023

Afternoon @Northerner.

Thanks for letting us know.

Are you presented with any form of error message?

Katie

Northerner · ‎02-06-2023

Hi @Katie_B

It said something about authentication failure.

As you know I'm a EE pay monthly customer. I've double checked my settings. This was at kings cross to bank tube and back.

It previously worked (last year) just great.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Katie_B · ‎02-06-2023

Thanks for letting us know @Northerner.

I will see if I can find any info on this.

Additionally, we would recommend customers reporting this to our technical care team.

Katie

michaelamherst · ‎02-06-2023

Sorry for slow reply - yes it was happening in every station

foobar · ‎25-08-2023

I can 100% confirm EE WifiAuto connects just fine, it even receives an IP address and a couple of DNS servers via DHCP, and then absolutely nothing else works - no website loads.

Wifi calling works though.

The only reason this is not news is that nobody cares about WiFi in the tube anyway: it doesn't work between stations so it was just a gimmick even when it wasn't broken

isaaccummins · ‎30-08-2023

I can also confirm the same. Connected at about 15-20 stations this morning. Same on the way home. Connects but without Internet. As previous post IP address assigned too. This is for about two weeks now. Very irritating.

foobar · ‎18-09-2023

Still happening.

What a botch job.