Going abroad and want to use your device for calls, texts and data? Read on for everything you need to know.
How do I set up roaming?
If you're a pay as you go customer and have used the SIM card on the EE network before travelling, roaming is already active and ready to use.
If you have a new pay as you go SIM card you will need to activate the SIM on the EE network by making a call or sending a text before travelling abroad.
If you're a pay monthly customer on any plan, you will need to check roaming is set up before you travel.
There are a few ways to check if you have roaming set up, and some steps to help you if you don't.
- Text ROAMING to 150 – you'll receive a text with details about your roaming status and how to activate roaming if needed.
- Call Customer Services and choose options 1, 2 and 4 - the automated system will let you know if roaming is active and help you set it up if it's not.
- In your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > They will show as ticked if roaming and calling abroad is activated.
It can take up to 24 hours to become active on your account, so it's important to set it up before you travel.
Roaming is subject to your credit status and a deposit may be required.
Can I use my minutes, texts and data when abroad?
If you are travelling to the EU, please see our Changes for EE customers roaming in the EU, support article.
If you are travelling to a country not in the EU, you can find costs and add-ons in our EE Roaming Help page.
Can I use my voicemail abroad?
If you wish to access your voicemail messages when roaming here are some great tips:
- If you would prefer not to receive voicemails when abroad text VM OFF to 150 before you travel.
- Once you're back in the UK simply text VM ON to 150.
Please see our Roaming Costs, Help page for voicemail charges when you are abroad.
How long can I use my phone abroad for?
EE plans are intended for customers with a stable link to the UK who travel abroad periodically.
They are not intended for customers roaming on a permanent or semi-permanent basis.
We will consider you have a stable link to the UK if, during any four-month period you;
- Spend a total of two months or more within the UK.
- Or, if you mainly use your inclusive voice, text or data usage allowances in the UK, rather than while you're roaming.
Full information on stable links can be found in the terms and conditions below:
If you have any other questions tap 'Reply' below.
