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Not making or receiving calls or texts

James638
Visitor

‎12-01-2026 10:43 AM

My phone won't send or receive any calls or texts

- It is pay-as-you-go

- It has at least £10 credit, and EE has accepted and charged for another top-up

- I can receive texts from EE but my calls to 150 do not connect

- I am currently abroad, making it especially irritating

I need to contact someone and find out if it is in hibernation and reverse it. I have used my phone in the 6 months so it shouldn't be. I also did not receive any contact that it would be going into hibernation. Thank you in advance

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎12-01-2026 11:21 AM

@James638 : Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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