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Disconnected SIM on phone accidentally after doing set up fo mini wifi

AlanCarter
Investigator
Investigator

‎14-08-2022 11:05 PM

My phone SIM has disconnected due to crap instructions for setting up mini 4g wifi sim!

 

0 Helpful
5 REPLIES 5
EssexBoyEE
Ace Contributor
Ace Contributor

‎14-08-2022 11:08 PM

Very unlikely it's done this, what did you do exactly and what is not working now that was before. 

AlanCarter
Investigator
Investigator
In response to EssexBoyEE

‎14-08-2022 11:25 PM

I tried to activate a new sim for a new 4g ee mini wifi box they sent me.
Unfortunately the sim activation site is as clear as mud! I put the sim
serial number for the mini wifi in the page but the page said put the
number of the device in which I also did. Then it said a pin code message
has been sent to unlock the sim. Well its a wifi device, I cant read
messages sent to it. So next time i tried I put my bobile number in (to get
the message) and now it is disconnected. Like they think my phone is now on
that new sim. PITA
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AlanCarter

‎14-08-2022 11:41 PM

  1. New SIMs don't need any special activation. You just use them in the device you want. Were you trying to follow a process for replacement SIMs? Sounds like you were. Hence why your old SIM no longer works; it's been replaced by the new SIM. Is the SIM on contract or PAYG?
  2. Most mobile routers do text. Does it have an envelope LED? Login to it & look for the SMS section.
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AlanCarter
Investigator
Investigator
In response to XRaySpeX

‎14-08-2022 11:46 PM

The wifi device was all blue lights except the bars on LHS. Would connect
to wifi but not internet. Could not read envelope as not near pc at the
time. Now my phone just says no service.
0 Helpful
AlanCarter
Investigator
Investigator

‎14-08-2022 11:49 PM

I will just have to borrow a phone and phone the operators tomorrow. 

 

0 Helpful