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Data or WiFi not working in germany

Linz63
Explorer

‎21-09-2023 12:56 AM

My son is currently in Germany. He has done the roaming checker while in uk prior to leaving. And we added a £10 limit on spend cap as advised by EE but unfortunately he is not able to use WiFi or his data? Please help

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎21-09-2023 01:01 AM

@Linz63 : Use over WiFi has nowt to do with EE. EE only provides roaming over the mobile networks providing you have followed its rules & can pay its costs.

Therefore suspect the device!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Leanne_T
EE Community Support Team

‎21-09-2023 07:28 AM

Hi @Linz63 

Thanks for coming here. 

Can he make calls and send texts? 

What device is he using? 

Leanne 🙂

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