Content lock

kevinqpr
Explorer

Can't get content lock off??

31 REPLIES 31

Hi, yes I can.

James_B
EE Community Manager
EE Community Manager

That's great, @NatheW 

Once logged in, can you navigate to Plans & subscriptions > Manage mobile > Check parental controls?

James

No, afraid I do not have that option!

NatheW
Investigator
Investigator

And I am in Manage Mobile but the is no parental control option.

James_B
EE Community Manager
EE Community Manager

OK, @NatheW 

On the same page, if you scroll down to Settings and permissions and select Manage numbers, are you registered as both the user and bill payer?

James

XRaySpeX
EE Community Star
EE Community Star

@NatheW : Are you on contract or PAYG?

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NatheW
Investigator
Investigator

Sorry, having trouble now finding the page. EE really need to look into the usability of this website, it is dreadful. As I say, I work in IT, have done for many years, this has to be one of the worst. Anyway, thanks for hanging on!

I have a contract , but initially started with payg, again it is hard to distinguish what is now being used!

Got there but Manage numbers does not show who is the user and who is the bil payer!! Anyway, I would be bboth, I live alone, no partner, children etc. 

NatheW
Investigator
Investigator

James , are you there? Any other ideas? Clicking on manage mobile, the linking page seems to have now gone down!! I despair, it really shouldn't be this hard.