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Connection

Petya67
Explorer

‎29-12-2023 03:17 PM

Hello!

I am abroad at the moment and I have lots my connection for more than 5 hours today. 

I can't make a phone calls. I have no data . 

At the moment I have WiFi which I use.

Otherwise I can't use my phone.

Please help me with this problem.

Thank you 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎29-12-2023 03:19 PM

Hi @Petya67 

Welcome to the community.

Whereabouts are you? Was it working before?

Could you try restarting your phone and manually searching for a different network provider please?

Chris

Petya67
Explorer
In response to Christopher_G

‎29-12-2023 03:52 PM

Dear Chris,

At the moment I am in Bulgaria.
I have been trying to fix the problem by restarting my phone. It didn't
work.

Thank you

Petya Stoyanova
0 Helpful
Christopher_G
EE Community Support Team
In response to Petya67

‎29-12-2023 03:53 PM

Is your SIM on contract or pay as you go, @Petya67?

Have you tried manually connecting to a different Bulgarian network?

Chris

0 Helpful