Cant connect to london underground wifi

[Doctor_T]

Please see below attached

Im using a pixel, what settings do i need to select please, many thanks 

[Northerner]

Hi @Doctor_T 

See here:

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

Thanks 

[Doctor_T]

hi

I initially did see it, but there is no mention how to fill in the CA certificate.

I would appreciate your advise on that.

many thanks

[James_B · Accepted solution]

Hi @Doctor_T,

You would normally only need to select the access and EAP methods. Do you see the same list of options at every station you've tried to connect in?

James

[Doctor_T]

Thanks all sorted. 

[James_B]

That's great news @Doctor_T 🙂

James

[poiuytrewq32132]

EE WiFi-Auto Couldn't connect. Same error on several station, Metropolitan Line, Circle Line, Overground, Jubilee line.

EE WiFi-Auto

EAP > SIM > EE > Randomised MAC

Called 150, advise to restart the phone, finally came, no idea is that person has understanding, obviously nothing changed, then received message that EE investigating the complaint ref. ID19786251

Sort this out please.

WiFi needed.

Works on Three and Virgin without issues same devise. 

[Katie_B]

Hi @poiuytrewq32132. 

Welcome to the community. 

I am sorry to hear this is happening and the instruction's from customer care have not resolved the issue. 

It sounds like this is being looked into for you, please keep us updated here on the community. 

Katie

[damianevans]

I had this issue, despite having all the settings configured correctly, it still wouldn't connect. My handset is dual SIM, and I fixed it by putting my SIM in the other slot 

[Doctor_T]

What a legend. Finally a response. Shame I have an e sim.