The EE Community

30 day rolling sim

Hi,I changed my contract yesterday to a 30 day rolling sim. I was told that it would be £10.50 or £18.50 a month, I’ve checked on my account at it is showing £43.50 this is a lot more than I was previously paying. Can this be checked out please. 

Claiming a free gift with new nothing phone 3

i pre ordered a nothing phone 3 on the 4th july 2025 in store and the pre ordered came with the nothing overhead overphones and i was told because they were going to be a gift due to pre ordering that i would receive them when i got the phone which t...

Can't receive calls - but can make calls - ON WIFI CALLING

West midlands - 100% reliant on calls over wifiCan make calls fine - but nobody can get through to my phoneSeems better when it drops back onto 4g out in the gardenHave restarted phone / activated Plane mode / Wifi Call then comes back.. but nobody c...

To set up a broadband but I can’t plug into master socket

I get a EE hub sent to my place now, and I found there is a master socket in my place. But I can't plug broadband into the master socket at home because the connector type doesn't match. What should I do?

Juddering on streaming channels and live channels through EE TV Box Pro

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...

EE wi-fi hotspot

Out and about in Dorset recently, I saw that an EE wi-fi hotspot appeared in my wi-fi connection field -see photo.I tried to connect to it but had no luck.  Am I allowed to connect ?  I am an EE customer PAYG customer....paying the princely sum of £1...

My husband and I have recently ported our numbers and have this problem with the 'temporary' number on the new sims showing. I have a Google Pixel and my husband has an Oppo.Is there any way to change the number to show the actual active (ported) num...

EE Captive Portal not loading

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in pag...