Cannot load high resolution photo on messenger

[Northerner]

Hi @Redbecky63 

• Are you on EE PAYG or pay monthly contract.
• What device do you have.
• Which messenger service.

Thanks 

[Chris_B]

@Redbecky63  That’s an application issue and that’s nothing to do with EE.  

     But what megapixel is the image ?  
Is that via WiFi or cellular data ?   

[Redbecky63]

Hi Northerner

I am on pay monthly 

My phone is a  Galaxy S24

And it is regarding the Facebook Messenger 

Thank you

[Redbecky63]

No sure what the mega pixel is 

I have tried on both wifi and mobile data

I have looked on YouTube and followed everything they suggest but none of them seem to work for my phone

Thank you 

[Katie_B]

Hi @Redbecky63. 

Are you able to receive messages OK via text?

Do you get an error message when trying to load the photo sent through Facebook Messenger?

Katie

[Redbecky63]

Hi Kate_B

I can receive text messages fine on Facebook messenger and I don't get any error message just

Couldn`t load high resolution . I don't know if it helps but I think it may have been a 

A GIF that was sent

Thank you 

[Chris_B]

@Redbecky63   Does messenger support GIF’s ?     Can you try a none GIF image?   Have you tried a none GIF image ? 

[Redbecky63]

Hi Chris_B

Yes messenger does support GIFs i can send them no problem 

Thank you