20-07-2022 08:11 AM
Cannot connect via EEWifi-auto in London Underground. Authentication error. Called EE 2x to register but still not working.
EE confirmed my SIM has been activated for the service.
20-07-2022 09:32 AM
Hi @DD3846
Thanks for coming to the community.
Which device are you using?
Are you with us on pay as you go or pay monthly?
Leanne 🙂
20-07-2022 10:31 AM
PAYG. Pixel 5a. Thx.
20-07-2022 10:33 AM
Thanks @DD3846
Have you topped up your account with at least £5 within the last 30 days?
Leanne.
20-07-2022 10:39 AM
Yes top up to activate SIM
20-07-2022 10:45 AM - edited 20-07-2022 10:45 AM
Great thanks @DD3846
Have you tried these steps?
20-07-2022 10:49 AM
Yes. Won't work. Authentication problem
20-07-2022 11:11 AM
I've sent you a private message for some extra details.
25-09-2022 11:22 PM
Hi @Leanne_T,
I have pretty much the same problem apart from the device - Moto G6 instead of Pixel 5a.
Could you please advise on how to fix the problem?
26-09-2022 08:03 AM
Hi @kkajero.
Welcome to the community.
The steps will be the same on your phone as the steps mentioned above.
Can you give this a try and let us know how you get on?
Jon
