Cannot connect to EEWifi-auto

[DD3846]

Cannot connect via EEWifi-auto in London Underground. Authentication error. Called EE 2x to register but still not working.

EE confirmed my SIM has been activated for the service. 

[Katie_B]

Thanks for getting back to me @holdenomalley. 

Have you ever been able to use the service?

If yes, when was the last time you successfully connected?

Katie

[holdenomalley]

Has never worked - every time i try and connect it says unable to connect and doesn’t work

[Christopher_G]

OK, thanks @holdenomalley 

I'd definitely recommend speaking to our Mobile Care team so they can check everything is set up from our end for you.

Chris