Can't receive messages from anybody besides 150

[Stuart826473]

I'm on a pay-as-you-go contract and suddenly I can't receive messages on my phone but can still get messages from 150.

I can still make phone calls 

[Peter_W]

Thanks for confirming all of these details for us @Stuart826473.

What model of phone are you using right now, and were you using the same phone when you could successfully send and receive messages in the past?

Is your mobile data working as it should be, too?
Peter?

[Stuart826473]

I'm using a Samsung S10.

Yes I was using this same phone in the past, it just randomly stopped working 

My mobile data is working perfectly fine

[Leanne_T]

Thanks for coming back to us @Stuart826473 

Can you try Clearing the cache and data for the messaging app, to do this please go to Settings > Apps > Messages > Storage > Clear Cache/Clear Data.

Have you restarted the phone? 

Thanks 🙂

Leanne. 

[Stuart826473]

I tried clearing the cache and data and tried restarting my phone and it didn't fix it.

[Leanne_T · Accepted solution]

Thanks for trying @Stuart826473 

In this case, please give us a call on 150 and the team can check everything at our end and let you know what is needed to get the texts working 🙂

Let me know how you get on. 

Leanne.

[bristolian]

Unlike emails which have an element of "pull" about them, text messages are a "push" technology in that they're sent to phones from the central server as & when available.

If you're able to send messages successfully, then something has changed for them to "randomly" stop working. If it's genuinely random, a phone issue is most likely - but probably only solved by a factory reset, with associated loss of user data.

Some CS bods may be able to check SMS logs to see the reasons for incoming SMS not being forwarded out - testing sending to yourself provides ideal examples.