Can't make calls or send texts from Spain

[BClaret1]

Everything was fine for two days but now I can't make a call and just get a number incorrectly formatted message if I try to send a text. I can receive calls and texts tho.

Can anyone help? 

[BClaret1]

They are all UK mobile numbers and it's all the numbers in my contact list.

[BClaret1]

Yes they worked fine for the first two days 

[Jon_K]

Thanks @BClaret1.

What phone are you using?

Can you try manually typing out a number and calling it, rather than calling from your contacts list?

Jon

[BClaret1]

It's a Samsung Oppo, I have tried typing the number out and have deleted the contact and recreated it without any success.

[Leanne_T]

Thanks @BClaret1

Are you using a downloaded message and call app?

If not, please call us on 150 and the team will get this looked into further for you? 

Leanne.

[BClaret1]

Yes, I am using downloaded message and phone apps.

[Leanne_T]

Hi @BClaret1

Does the same happen if you use the pre-installed app on the Samsung not the downloaded third party apps?

Leanne.

[BClaret1]

Yes, the pre installed are the ones I was referring to

[Jon_K]

Hi @BClaret1.

If it's the pre-installed apps that you're having trouble with, our Customer Care team will need to check your account.

Are you able to call 150 from your phone?

Jon