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Can’t call from usa

SBell10
Investigator
Investigator

Can’t make calls from the US despite having set this up whilst still in the UK

12 REPLIES 12
SBell10
Investigator
Investigator

Can’t make calls from US

Leanne_T
EE Community Support Team

Hi @SBell10 

Thanks for coming here. 

Do you have signal showing? 

Are you with us on pay monthly or pay as you go?

Thanks 🙂

Leanne.

Pay monthly contract. I have signal and am

on T-Mobile 

Leanne_T
EE Community Support Team

Thanks @SBell10 

What happens if you make a call or send a text? 

Leanne.

Total silence 

Leanne_T
EE Community Support Team

Can you try and manually select a different network in your phone settings, can you make a call after doing this? @SBell10 

Leanne.

No I still can’t 

Leanne_T
EE Community Support Team

Thanks @SBell10 

Can you receive calls? 

Did you text ROAMING to 150 before travelling?

Leanne.

No calls do far and yes called and I’m all set up