Can't Text TRAVEL to 150 from USA

AlinaUstjuzhani · ‎30-05-2022

HI, I have arrived to USA and received a text from EE, informing me to text TRAVEL to 150 if i want to buy data but my text is not sending.

Also i realised i can not receive texts either. Can you help please.

I need to have an access to internet asap, as i am jumping from one cafe to another to use their WIFI. Thanks!

XRaySpeX · ‎30-05-2022

Isn't it better to buy the Roam Further Pass for £10/month to use your UK allowances there than use the TDP @ £5.48/day for 500MB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AlinaUstjuzhani · ‎31-05-2022

Yes, that sounds like a better option. However i still can not text 150 and i am not on smart plan so not able to add smart adds on through my account.

Any idea how i can unblock my texts ?

Thank you!

XRaySpeX · ‎31-05-2022

You don't need to be on a Smart Plan to buy the Roam Further Pass.

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Zippymarmalade · ‎09-02-2023

Expect nothing from them. The service is dreadful.

Zippymarmalade · ‎09-02-2023

This message is misinformed or an entirely bogus post. +44 does not work from the USA, you have to put USA exit code 011. It does not work at the number given. All you can expect is a waste of time, a deflection. Intentional? Who can say? Best bet is to simply go and buy a phone in the USA.

bristolian · ‎09-02-2023

Do you have coverage from a local network?

If you've not enabled international roaming before leaving the UK, that will prevent your phone from connecting to foreign networks - contacting EE C/S to enable it, is the only fix